Organizations of all types require that their customers and clients have access to a helpful, personable source of information and problem resolution. Customer service provides a point of contact between the organization and members of the general public who use it.
Key Traits: Personability, investigative and problem solving skills, communication skills.
Education Required: Certificate or associate’s degree.
Where Customer Service Is Needed: Insurance companies, agencies and brokerages, government departments.
Projected Growth Through 2018**:
399,500 new jobs, or 18% growth rate nation-wideii