From typing correspondence to keeping records, office administration services help many different types of organizations maintain productive workflow.

• Key Traits: Teamwork, strong oral and written communication skills, flexibility.
• Education Required: Associate’s degree (entry-level).
• Where Office Administration Services Are Needed: Secretarial services agencies, government departments, public and private businesses, non-profit organizations.

Projected Growth Through 2018**:
358,700 new jobs, or 12% growth rate nation-wideⁱ

Organizations of all types require that their customers and clients have access to a helpful, personable source of information and problem resolution. Customer service provides a point of contact between the organization and members of the general public who use it.

• Key Traits: Personability, investigative and problem solving skills, communication skills.
• Education Required: Certificate or associate’s degree.
• Where Customer Service Is Needed: Insurance companies, agencies and brokerages, government departments.

Projected Growth Through 2018**:
399,500 new jobs, or 18% growth rate nation-wideⁱⁱ